Privacy Notice

Privacy Notice (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and Cookie Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Radical Waste Group Limited.

Information we collect from you

We may collect and process the following data about you:

Online Orders: You may give us information about you by ordering from our site, (“our site”). The information you give us may include your name, address, e-mail address, phone number, financial and credit/debit card information.
Google Analytics: we use the third-party service Google Analytics to collect standard internet log information. Google Analytics works by reading the user’s IP address then setting a cookie on our site containing a unique ID. The IP address is then never used again. The unique ID has no personal identity information held within it. If you object to Google Analytics collecting data, you can download a browser add-on that will prevent Google Analytics from using your data: For more information, please read Google’s Privacy Policy
Offline Information: You may give us information about you when you order over the telephone. This may include name, address, e-mail address, phone number, financial and credit/debit card information.
Cookies are text files that your internet browser stores locally on your computer. Cookies help websites to deliver functionality that might require some memory of your actions. For example, an online shop would probably use cookies to remember the contents of your basket so that you don’t lose all of your shopping if you close the page without checking out.

How we use cookies
Google Analytics sets a cookies which identifies unique visitors to our website. We use Google Analytics to keep track of how many users are accessing our website, and to see which pages they browse through. Analytics help us to understand our audience so that we can deliver a better service to everyone.

This website also uses the third party payment gateway Sage Pay to process online transactions from our booking form. Sage Pay sets 2 cookies to ensure that the payment process is carried out successfully. These cookies will expire when your session is finished. To find out more, please read Sage Pay’s Privacy Policy

Uses made of the information

We use the information held about you in the following ways:

To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products and services that you request from us;
To notify you about changes to our service;
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;

Disclosure of your information

We may share your information with selected third parties, including:

Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:

In the event that we sell or buy any assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If WT Waste Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms of Use or Terms of Conditions of Supply and other agreements; or to protect the rights, property, or safety of WT Waste Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Some of the data we collect is processed by a third party who manage our website updates and digital marketing. They collect anonymised data to help them improve the user experience of our website. Any personal data they process for us is treated in the strictest confident. In line with GDPR laws, they will only use data for marketing purposes if they have obtained the specific consent of the data owner.
Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedure and security feature to try to prevent unauthorised access.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enable to you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Any data provided by the user for the purposes of completing an order is process by our payment gateway provider – SagePay. If users would like more information regarding SagePay’s own Privacy Policy, they can find out more here:

Online orders are sent to us via email. No financial details are on this email, only delivery details. The email system is password-protected and encrypted. Emails are deleted once the information is transferred to the office database. We will keep this information on the office database to allow us to repeat orders. This information can be removed by request (see below). The office database is protected by password. Backup copies of this database are encrypted on cloud-based software.

Credit and debit card details given over the telephone are inputted into a secure card machine in the office. The card details are cross-shredded after this is completed. The cardholder’s redacted copy is sent to the customer on the delivery ticket for their own storage. The merchant’s copy is stored in a locked metal container in the office for accountancy purposes. Copies no longer needed are cross-shredded on site. Contract details given over the phone are stored and use in the same way as those given by email (above).

Copies of delivery tickets are stored in a locked metal cabinet once the contract is completed. These are stored in line with environmental legislation. Accounts information is stored on Sage software and backed up to an encrypted, cloud-based system. This is stored in line with HMRC requirements.

We do not sell on contact details to third parties.

Your rights

The GDPR enshrines the rights that individuals may exercise in relation to their data:

The right to be informed
The right of access
The right of rectification
The right of erasure
The right to restrict processing
The right to data-portability
The right to object
The right not to be subject to automated decision-mkaing, including profiling
You have the right to request, either verbally or in writing, access to any personal data we may have on you. We will respond within one month. There is no charge for this.

You have the right to request, either verbally or in writing, amendments to or deletion of any personal data we may have on you. We will respond within one month. There is no charge for this.

You have the right to ask us not to process your data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Enhanced Conversions

The Enhanced Conversions feature allows Google Ads to access encrypted customer data from a conversion action (such as filling out an enquiry form) and then match that data back to ads viewed on other devices. This helps us track which Google Ads are useful to our business.

This only affects customers who are logged into their Google account when browsing our website. To control what data you are sharing with Google, go to: Google states that customer data will never be shared with other advertisers Access controls and encryptions are in place to prevent unauthorised access to your data.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments, requests and complaints regarding this privacy policy are welcomed and should be addressed to